Returns and Replacements

Your satisfaction is our top priority. If for any reason you are not completely satisfied with any product, simply return it within 30 days for a prompt refund or replacement. We consider it a privilege to serve you. If you are not satisfied for any reason or if your product arrives damaged, please return it in the original packaging, including your packing slip, to:

BBC Shop
1149 Martin Grove Rd 
Etobicoke, ON M9W 4W7

Please indicate your preference for an exchange or a refund on your packing slip. Shipping and handling charges are not refundable. We cannot accept C.O.D. packages. Most exchanges and returns are processed within two weeks of receipt. If you have a question about returns, please call 1-800-435-5685 for help 24-hours a day, 7-days a week.